GIFT THE STARSAt Gift The Stars, all of our personalized star charts are custom-made based on your unique specifications - including location, date, time, and customized message. Due to the personalized nature of our products, we regrettably cannot accept returns or exchanges if you ordered the wrong size, color, or simply changed your mind.
Quality Guarantee
In case of a damaged product or a manufacturing error, Gift The Stars offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our customer service team and provide a clear photo showing the issue. There is no need to return the damaged product.
Multiple Items
If there's an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Delivery Issues
In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. Please note that Gift The Stars will not be held responsible and will not offer replacements or refunds if you ordered the wrong size or color.
How to Contact Us
If you have any questions about our return policy or need to report a damaged product, please contact our customer service team at:
Email: support@giftthestars.com
Our customer service team will respond to your inquiry within 24-48 hours.