Frequently Asked Questions

Creating your personalized star chart is simple:

1. Click on the "Create a Star Chart" button in the navigation
2. Enter your special date, time, and location
3. Customize the design, colors, and text
4. Preview your creation
5. Add to cart and complete checkout

After purchase, you'll receive your high-resolution digital file ready for printing.

Digital downloads are available immediately after your payment is processed. For physical products (framed and unframed posters), delivery times vary by region:

• United States: 5-7 business days
• Canada: 7-10 business days
• Europe: 10-14 business days
• Rest of World: 14-21 business days

These timeframes include processing and standard shipping. Delivery times may be affected by customs processing for international orders.

Shipping: We ship physical products (framed and unframed posters) worldwide. Shipping costs are calculated at checkout based on your location and selected product. All orders include tracking information sent via email.

Processing Time: Physical orders are typically processed within 1-2 business days. Printing and framing may add 1-3 additional days before shipping.

Returns: If your physical product arrives damaged or with printing defects, please contact us within 14 days with photos of the issue, and we'll arrange a replacement at no additional cost. Due to the personalized nature of our products, we cannot accept returns for customization errors or change of mind.

Yes! Our system can generate star charts for any date - past, present, or future. Future dates use astronomical calculations to predict star positions, though extremely distant future dates (over 100 years) may have slight variations due to the natural evolution of stellar positions over long time periods.

If you need to make changes to your order, please contact us immediately through our contact form or via email at support@giftthestars.com. For digital downloads, we provide instant access right after purchase, so changes cannot be made after completion. For physical prints, we can make changes if production hasn't begun.

Our star charts are created using precise astronomical data and calculations. We map the exact positions of stars, planets, and constellations visible from a specific location at a specific date and time. The star charts display celestial bodies down to magnitude 5, which includes all stars visible to the naked eye under ideal viewing conditions.

To create your personalized star chart, you'll need:

• Date (month, day, year)
• Time (hour and minute)
• Location (city or coordinates)
• Optional: A special message or title for your chart

Absolutely! Our customization options allow you to choose from various color schemes, border designs, and typography styles. You can also add custom text such as names, dates, or special messages to make your star chart truly unique.

Digital downloads are high-resolution PNG files (4800 x 6400 pixels at 300 DPI) that you can print yourself at any size or use digitally. These files are generated using advanced astronomical calculations and are perfect for printing up to 16"x20" size with excellent quality. Physical prints are professionally printed on premium archival paper with fade-resistant inks, carefully packaged, and shipped to your address. Physical prints come ready to frame (frames not included) and include a certificate of authenticity.

If you can't find your specific location, you can manually enter the coordinates (latitude and longitude). You can find these coordinates using Google Maps or other online mapping services. If you're still having trouble, contact our support team, and we'll help you create your star chart with the correct coordinates.

Once a star chart has been purchased, the design is finalized. If you need any changes, please contact us as soon as possible after your purchase. We'll do our best to accommodate reasonable modification requests, though additional fees may apply for significant changes.

Your digital download includes a high-resolution PNG file (4800 x 6400 pixels at 300 DPI). This resolution provides exceptional print quality for sizes up to 16"x20" and is optimized for both digital display and professional printing. Each star chart is rendered with precise astronomical data to ensure accuracy of the night sky representation.

Your digital download is available immediately after payment is processed. You'll see a download link on the confirmation page and also receive an email with download instructions. The download process is instant and doesn't require an account login. If you encounter any issues accessing your download or lose the link, please contact our support team at support@giftthestars.com for immediate assistance.

No, we've designed our ordering process to be simple and clutter-free. There's no need to create an account or remember another password. You can complete your purchase as a guest with just your email address for order confirmation and delivery details for physical products. This streamlined approach keeps the focus on your personalized star chart without any unnecessary steps.

Since we don't have an account system, the best way to check your order status is to contact our support team at support@giftthestars.com with your order number. For physical orders, you'll receive email updates with tracking information once your order ships. Digital downloads are delivered instantly after purchase, so there's no waiting period.

We accept all payment methods supported by Stripe, our secure payment processor. This includes major credit cards (Visa, MasterCard, American Express, and Discover), debit cards, Apple Pay, Google Pay, and more. All payments are processed through Stripe's PCI-compliant platform, ensuring your financial information is handled with industry-leading security standards. We never store your full payment details on our servers.

Yes, we take data security seriously. All personal information is encrypted and stored securely. For payment processing, we use Stripe, which is a PCI Service Provider Level 1 (the highest level of certification). This means your payment information never touches our servers and is handled with industry-leading security protocols. We never share your information with third parties except as needed to fulfill your order (such as delivery services for physical products). You can read more about our data practices in our Privacy Policy.